​Módh imeachta i gcás Gearáin
Réamhrá 
Déanfaidh an Bord Bainistíochta fiosrú foirmeálta ar ghearán faoi mhúinteoir atá i scríbhinn agus atá sínithe ag tuismitheoirí/caomhnóirí dhalta, ach amháin i gcás go gceapann an Bord go bhfuil an gearán
bunaithe ar
  1. Cheist inniúlacht ghairmiúil agus gur comhair é a chuir faoi bhráid na Roinne Oideachais agus Eolaíochta
  2. Ghearáin neamhthábhachtach nó ciapálach nach gcuireann isteach ar obair mhúinteora
i scoil
  1. I gcás go bhfuil ceachtar den dá pháirtí ag úsáid an dlí nó módhanna imeachta eile. 
Is féidir gearáin nach bhfuil i scríbhinn a phróiseáil go neamhfhoirmiúil mar a leagtar amach thíos ag Céim 1.

Céim 1 
  1. Ba chomhair do thuismitheoir/ caomhnóir atá ag iarraidh gearán a dhéanamh, bualadh leis an múinteoir ranga chun gach iarracht a dhéanamh teacht ar chomhréiteach.
  2. Muna thagtar ar réiteach idir an tuismitheoir /caomhnóir agus an múinteoir ranga, ba chomhair dó/di bualadh leis an bpríomhoide chun iarracht a dhéanamh teacht ar reiteach an fhadhb.
  3. Má tá fadhb fós gan bheith réitithe, ba chomhair don tuismitheoir /caomhnóir dul i dteagmhail le chathaoirleach an Bhoird Bainistíochta chun iarracht a dhéanamh
teacht ar chomhréiteach

Céim 2
1.    
Má tá fadhb fós ann agus gur mhaith leis an tuismitheoir / caomhnóir leanúint leis an ngearán, ba chomhair dó/di an gearán a chuir i scríbhinn ag cathaoirleach an Bhoird Bainistíochta.
2.  Ba chomhair don Chathaoirleach an múinteoir a chuir ar an eolas faoi cad go díreach atá sa ghearán scríofa, agus iarracht a dhéanamh an deacracht a
      réiteach idir an dá pháirtí taobh istigh de cúig lá ón am a thagann an gearán i scríbhinn.
 
Céim 3
1. Muna féidir teacht ar réiteach neamhfhoirmiúil, ba chomhair don chathaoirleach, le údarás ghinearálta an Bhoird, seachas i  gcásanna go mothaíonn an chathaoirleach gur gá údarás áirithe an Bhoird 
  1. cóip den ghearán i scríbhinn a thabhairt don mhúinteoir; agus
  2. cruinniú a eagrú leis an múinteoir, agus má tá sé oiriúnach, leis an bpríomhoide chun teacht ar réiteach an fhadhb.
Ba chomhair don chruinniú seo tarlúint laistigh de 10 lá ón am a fhaightear an gearán i scríbhinn.

​Céim 4 
  1. Má tá deacracht fós ann, ba chomhair don chathaoirleach tuairisc foirmeálta a chuir os comhair an Bhoird taobh istigh de 10 lá ón chruinniú thuasluaite i 3.1(b)
  2. Má mhothaíonn an Bord nach bhfuil bunús leis an ngearán, cuirfear an múinteoir agus an gearánach ar an eolas seo taobh istigh de 3 lá ón chruinniú Boird.
  3. Má mhothaíonn an Bord go bhfuil bunús leis an ngearán nó gur fiú é a iniúchadh níos doimhne, leantar leis mar a leanas:
  1. Ba chomhair an múinteoir a chuir ar an eolas go bhfuil an iniúchadh ag bogadh ar aghaidh go dtí an chéad chéim eile
  2. Ba chomhair cóipeanna d’aon fhianaise scríofa a thacaíonn leis an ngearán a thabhairt don mhúinteoir
  3. Ba chomhair ráiteas scríofa a lorg ón mhúinteoir don Bhord ag tabhairt freagra ar an ngearán
  4. Ba chomhair deis a thabhairt don mhúinteoir a c(h)ás a chuir ós comhair an Bhoird. Tá sé de cheart ag an múinteoir
  5. Is féidir leis an Bord cruinniú a eagrú leis an ngearánach má cheapann siad go bhfuil gá leis.
Tá sé de cheart ag an ngearánaí       cara a bheith leo agus ag tacú leo ag aon chruinniú den sórt seo.
  1. Tarlóidh na cruinnithe thuasluaite i (d) agus (e) taobh istigh de 10 la den chruinniú luaite i 3.1(b).
 
Céim 5     
1.    Nuair a bheidh iniúchadh an bhoird críochnaithe  ,  ba  chomhair  don  
chathaoirleach cinneadh an Bhoird a chuir in iúil don mhúinteoir agus don ghearánaí i scríbhinn taobh istigh de 5 lá ó chruinniú an Bhoird.
  1. Glacann an Bord cinneadh críochnaitheach; 
  2. Déanfar athbhreithniú ar an modh imeachta gearanta seo mar is gá. 
 
Sínithe _______________                                                          Sínithe_______________
   (Cathaoirleach an Bhoird Bhainistíochta)              (Príomhoide)
Dáta_____________
 
    Gaelscoil Éirne

Fearann an Bhaile, Béal Átha Seanaidh, Co.Dhún na nGall.F94 KP62
R-phost gaelscoileirne@gmail.com Fón: 071  98 22780
www.gaelscoileirne.ie

​
Complaints Procedure
IntroductionOnly complaints about teachers which are written and signed by parents/guardians of pupils may be investigated formally by the Board of Management, except where those complaints are deemed by the Board to be: 
 
  1. On matters of professional competence and which are to be referred to the Department of Education;
  2. Frivolous or vexatious complaints and complaints which do not impinge on the work of a teacher in a school;
  3. Complaints in which either party has recourse to law or to another existing procedure.
Unwritten complaints not in the above categories may be processed informally as set out in Stage 1 of this procedure. 
 
Stage 1
  1. A parent/guardian who wishes to make a
complaint should approach the class teacher with a view to resolving the complaint.
 
  1. Where the parent/guardian is unable to resolve the complaint with the class teacher she/he should approach the principal teacher with a view to resolving it.
 
If the complaint is still unresolved the parent/guardian should raise the matter with the chairperson of the board of management with a view to resolving
 
Stage 2
1.   If the complaint is still unresolved and the 
parent/guardian wishes to pursue the matter further she/he should lodge the complaint in writing with the chairperson of the board of management. 
2. The chairperson should bring the precise nature of the written complaint to the notice of the teacher and seek to resolve the matter between the parties within 5 days of receipt of the written complaint. 
 
 Stage 3 
1. If the complaint is not resolved informally, thechairperson should, subject to the general authorisation of the Board and except        inthose cases where the chairperson deems the particular authorisation of the Board to be required: 
  1. supply the teacher with a copy of the written complaint; and
  2. arrange a meeting with the teacher and, where applicable, the principal teacher with a view to resolving the complaint. Such a meeting should take place within 10 days of receipt of the written complaint.
 
 Stage 4 
  1. If the complaint is still not resolved the  chairperson should make a formal report to the Board within 10 days of the meeting referred to in 3.1 (b).
  2. If the Board considers that the complaint is not substantiated the teacher and the complainant should be so informed within 3 days of the Board meeting.
 
  1. If the Board considers that the complaint is substantiated or that it warrants further investigation it proceeds as follows:
  1. The teacher should be informed that the investigation is proceeding to the next
  2. stage;
 
  1. The teacher should be supplied with a copy of any written evidence in support of the complaint;
  2. The teacher should be requested to supply a written statement to the Board in
  3. response to the complaint;
 
 
  1. The teacher should be afforded an  opportunity to make a presentation of case to the Board. The teacher would be entitled to be accompanied and assisted by a friend at any such meeting;
  2. The Board may arrange a meeting with the complainant if it considers such is required. The complainant would be entitled to be accompanied and assisted by a friend at any such meeting;
  3. The meeting of the board of management referred to in (d) and (e) will take place within 10 days of the meeting referred to in 3.1 (b).​
Stage 5
  1. When the Board has completed its investigation, the chairperson should convey the decision of the Board in writing to the teacher and the complainant within 5 days of the meeting of the Board.
 
  1. The decision of the Board shall be final.
 
  1. This Complaints Procedure shall be reviewed when necessary.
 
Gaelscoil Éirne, Béal Átha Seanaidh. Co.Dhún na nGall.  Fón 071 98 22780  
​R-Phost gaelscoileirne@gmail.com